Refund & Cancellation

We strive to provide exceptional services that meet your needs and expectations. However, we understand that circumstances may arise where you need to cancel or request a refund. This policy outlines how we handle such situations to ensure a fair and transparent process.

Getting Started

Before we begin any project, we’ll work closely with you to understand your requirements and provide a detailed scope of work. This ensures that we’re on the same page and can deliver the services you expect.

Change of Plans

If you need to cancel a project or service before we start, simply notify our billing team, and we’ll process a refund. However, if we’ve already begun work or provided services, we cannot offer a full refund. Our team dedicates time and resources to each project, and we believe it’s fair to compensate them for their efforts.

Subscription Cancellations

For subscription-based services, you can cancel your subscription at any time. However, we require a 10-day notice before your next billing cycle to process the cancellation effectively. This ensures you have access to the service during the current billing period.

Project-Specific Agreements

Some projects may have unique requirements or agreements regarding refunds and cancellations. In such cases, the terms outlined in your project-specific contract will take precedence over this general policy.

Non-Refundable Items

Please note that certain fees and expenses are non-refundable, including:

Transaction fees
Costs associated with third-party services or resources
Any expenses we’ve already paid and cannot recover

Policy Updates

We may update this Refund & Cancellation Policy from time to time to reflect changes in our business practices or legal requirements. We’ll notify you of any significant updates, but we encourage you to review this policy periodically.

We value your business and strive to maintain a transparent and professional relationship. If you have any questions or concerns, please don’t hesitate to contact our billing team at support@infinityrank.com.